How to process bugs

Bugtrackers, tickets and squashing bugs is a process essential to every software engineer and it is expected, that you know the process. But somehow there is no proper description of the process and how it works. All knowledge about squashing bugs is self-taught or delivered in tales full of nostalgia. In this article I explain my strategy on how to process bugs in an efficient manner. The goal of this process is not to close as many tickets as possible, but to solve the problems of the users and improve the software.
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